Account Executive / Senior Account Executive

With our technology excellence and devotion to innovation, TFI Digital Media is a highly recognized Cloud Video Platform provider in the market. The Account Executive is responsible for direct client contract value retention as well as growth through contract expansion for our Video Streaming Solutions. This involves developing and maintaining relationships with our clients and showing them how our solutions will allow them to run critical video services to drive their business.

Location:

Responsibilities

• Support the Account Manager to drive sales in OTT Video Solution, Encoder & Encoding Solution and Live Streaming service from initiation to close
• Making 'pitches' to win new business
• Account management with outcome of increased customer satisfaction and increase in retention & account growth
• Provide professional after-sales support to enhance the customers’ dedication
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities
• Remain in frequent contact with clients to understand their needs
• Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation
• Negotiate agreements and keep records of sales and data
• Managing the account's budget and invoicing the client

Requirements

• Degree holder in any discipline, preferable in Business, BSc or IT related fields
• Knowledge of sales and negotiating principles
• Good business sense with ICT or Cloud knowledge is an advantage
• Experience in building excellent client relationships, promoting, and selling products and services
• Ability to develop and conduct effective presentations
• Self-starter attitude with the ability to work in a dynamic environment
• Excellent written and oral/presentation skills in both English and Chinese